@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Sans+Arabic:wght@400;500;600;700&display=swap');
:root{font-family:'IBM Plex Sans Arabic',sans-serif;color:#1d3040;background:#f4f6f8;font-synthesis:none;text-rendering:optimizeLegibility;--navy:#173b57;--navy-2:#244c68;--gold:#d9a441;--ink:#203343;--muted:#788792;--line:#e7ecef;--paper:#fff;--surface:#f8fafb;--green:#319477;--shadow:0 2px 9px rgba(25,52,72,.045)}*{box-sizing:border-box}body{margin:0;min-width:320px;background:#f4f6f8}.app-shell{min-height:100vh;display:grid;grid-template-columns:1fr 76px;direction:rtl}.rail{background:#173b57;display:flex;align-items:center;flex-direction:column;padding:20px 0 15px;gap:35px;position:sticky;top:0;height:100vh;z-index:3}.brand-mark{width:44px;height:44px;border-radius:14px;background:rgba(255,255,255,.11);display:grid;place-items:center}.brand-mark svg{width:33px;fill:none;stroke:#fff;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.brand-mark svg circle{fill:#d9a441;stroke:none}.rail-links,.rail-bottom{display:flex;align-items:center;flex-direction:column;gap:14px}.rail-bottom{margin-top:auto}.rail-link{position:relative;border:0;color:#aec0ce;background:transparent;width:43px;height:43px;border-radius:13px;display:grid;place-items:center;cursor:pointer;transition:background .18s,color .18s}.rail-link:hover,.rail-link.active{background:rgba(255,255,255,.13);color:white}.rail-link.active:before{content:"";position:absolute;right:-16px;height:25px;width:3px;border-radius:2px;background:#e3b85e}.rail-dot{position:absolute;top:9px;left:9px;width:6px;height:6px;background:#e1b452;border-radius:50%}.icon{display:inline-block;width:19px;height:19px;position:relative;flex:none}.icon-chat{border:1.7px solid currentColor;border-radius:6px;width:18px;height:15px}.icon-chat:after{content:"";position:absolute;bottom:-4px;right:3px;border-width:4px 0 0 4px;border-style:solid;border-color:currentColor transparent transparent transparent}.icon-briefcase{border:1.7px solid currentColor;border-radius:3px;width:19px;height:15px;margin-top:4px}.icon-briefcase:before{content:"";position:absolute;width:7px;height:4px;border:1.5px solid currentColor;border-bottom:0;left:4px;top:-5px;border-radius:3px 3px 0 0}.icon-briefcase:after{content:"";position:absolute;left:-2px;right:-2px;top:4px;border-top:1.5px solid currentColor}.icon-template{border:1.7px solid currentColor;border-radius:4px;width:16px;height:18px}.icon-template:before,.icon-template:after{content:"";position:absolute;right:3px;left:3px;height:1.5px;background:currentColor;top:5px;box-shadow:0 4px currentColor}.icon-template:after{left:7px;right:3px;top:13px;box-shadow:none}.icon-chart{border-bottom:1.7px solid currentColor;border-left:1.7px solid currentColor;width:18px;height:16px}.icon-chart:before{content:"";position:absolute;left:3px;bottom:3px;width:12px;height:8px;border-top:1.7px solid currentColor;border-right:1.7px solid currentColor;transform:skewY(-34deg)}.icon-settings{border:1.8px solid currentColor;border-radius:50%;width:17px;height:17px}.icon-settings:before{content:"";position:absolute;inset:4px;border:1.4px solid currentColor;border-radius:50%}.icon-compose{border:1.6px solid currentColor;border-radius:5px;width:16px;height:16px}.icon-compose:after{content:"✎";position:absolute;right:2px;top:-5px;font-size:17px}.icon-search{border:1.7px solid currentColor;border-radius:50%;width:13px;height:13px}.icon-search:after{content:"";position:absolute;width:6px;height:1.7px;background:currentColor;right:-5px;bottom:-2px;transform:rotate(48deg);border-radius:2px}.icon-clock{border:1.7px solid currentColor;border-radius:50%;width:17px;height:17px}.icon-clock:before{content:"";position:absolute;right:7px;top:3px;height:5px;border-right:1.5px solid currentColor}.icon-clock:after{content:"";position:absolute;right:7px;top:7px;width:4px;border-top:1.5px solid currentColor;transform:rotate(20deg);transform-origin:right}.icon-bell{border:1.6px solid currentColor;border-radius:9px 9px 3px 3px;width:15px;height:15px}.icon-bell:before{content:"";position:absolute;top:-4px;right:5px;width:3px;height:3px;border-radius:50%;background:currentColor}.icon-bell:after{content:"";position:absolute;bottom:-4px;right:5px;width:4px;border-top:1.6px solid currentColor}.icon-plug{border:1.7px solid currentColor;border-radius:5px;width:15px;height:12px;margin-top:3px}.icon-plug:before{content:"";position:absolute;right:3px;left:3px;top:-5px;height:5px;border-right:1.5px solid currentColor;border-left:1.5px solid currentColor}.icon-plug:after{content:"";position:absolute;right:6px;bottom:-5px;height:5px;border-right:1.5px solid currentColor}.icon-phone{border:1.7px solid currentColor;border-top-color:transparent;border-bottom-color:transparent;border-radius:5px;width:10px;height:17px;transform:rotate(-38deg)}.icon-pin{border:1.6px solid currentColor;border-radius:50% 50% 50% 0;width:12px;height:12px;transform:rotate(-45deg)}.icon-pin:after{content:"";position:absolute;inset:3px;border:1px solid currentColor;border-radius:50%}.icon-globe{border:1.5px solid currentColor;border-radius:50%}.icon-globe:before{content:"";position:absolute;top:-1px;bottom:-1px;right:5px;left:5px;border-right:1px solid currentColor;border-left:1px solid currentColor;border-radius:50%}.icon-globe:after{content:"";position:absolute;top:7px;right:0;left:0;border-top:1px solid currentColor}.icon-calendar{border:1.5px solid currentColor;border-radius:3px;width:16px;height:15px;margin-top:3px}.icon-calendar:before{content:"";position:absolute;top:3px;right:0;left:0;border-top:1.4px solid currentColor}.icon-calendar:after{content:"";position:absolute;top:-4px;right:4px;width:5px;height:5px;border-right:1.5px solid currentColor;border-left:1.5px solid currentColor}.icon-clip{border:1.7px solid currentColor;border-radius:7px 7px 7px 2px;width:12px;height:17px;transform:rotate(42deg)}.icon-lock{border:1.5px solid currentColor;border-radius:3px;width:14px;height:11px;margin-top:5px}.icon-lock:before{content:"";position:absolute;width:6px;height:6px;border:1.5px solid currentColor;border-radius:5px 5px 0 0;right:2.5px;top:-7px;border-bottom:0}
.main-area{padding:25px 30px 13px;max-width:1900px;width:100%;margin:0 auto}.topbar{display:flex;justify-content:space-between;align-items:center;margin:0 0 20px;gap:16px}.eyebrow{font-size:11px;color:#718390;display:flex;align-items:center;gap:7px;margin-bottom:2px}.live-dot,.online-dot{width:7px;height:7px;background:#42a783;border-radius:50%;display:inline-block}.page-heading h1{font-size:24px;line-height:1.25;color:#1c3345;margin:0;font-weight:700;letter-spacing:-.4px}.page-heading p{font-size:12px;color:#7b8a94;margin:4px 0 0}.top-actions{display:flex;align-items:center;gap:11px}.demo-pill{background:#fff8e8;border:1px solid #f1e3c3;border-radius:11px;padding:7px 12px;display:flex;align-items:center;gap:9px;color:#775923}.demo-pill b{display:block;font-size:11px;font-weight:600}.demo-pill small{display:block;font-size:9px;color:#9c8456}.shield-icon{width:23px;height:25px;border:1px solid #e4c579;border-radius:8px;display:grid;place-items:center;color:#b48830;font-weight:700}.icon-button,.small-icon-button{width:36px;height:36px;border:1px solid #e7ecef;border-radius:10px;background:white;color:#73828c;display:grid;place-items:center;cursor:pointer;position:relative;transition:.18s}.icon-button:hover,.small-icon-button:hover{border-color:#c3d2dc;color:#173b57;background:#f9fbfc}.notification-button i,.status-indicator{position:absolute;width:7px;height:7px;border-radius:50%;background:#d9a441;border:1px solid white;top:7px;left:8px}.status-indicator{background:#b8c1c7}.today-date{border-right:1px solid #e1e6e9;padding-right:12px;display:flex;flex-direction:column;font-size:10px;color:#86939c;line-height:1.5}.today-date b{color:#53636e;font-weight:600}
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:15px}.metric-card{background:white;border:1px solid #e8edf0;border-radius:12px;min-height:108px;padding:13px 15px 10px;box-shadow:var(--shadow)}.metric-primary{border-top:2px solid #173b57;padding-top:12px}.metric-top{display:flex;align-items:center;justify-content:space-between}.metric-label{font-size:11px;color:#74838d}.metric-icon{color:#53748b;width:26px;height:26px;background:#eff4f7;border-radius:8px;display:grid;place-items:center}.metric-icon.icon-chat{width:16px;height:13px}.metric-value{font-size:25px;font-weight:700;color:#20394a;line-height:1.25;margin:2px 0 5px;display:flex;align-items:center;gap:7px}.metric-value small{font-size:11px;color:#74838d;font-weight:500}.metric-trend{font-size:9px;background:#eef7f3;color:#388369;padding:3px 6px;border-radius:5px;font-weight:600}.metric-foot{display:flex;align-items:center;gap:7px;color:#99a4aa;font-size:9px}.metric-bar{height:4px;border-radius:9px;background:#edf1f3;flex:1;overflow:hidden}.metric-bar i{display:block;height:100%;background:#4e748e;border-radius:9px}.metric-bar.gold i{background:#d9a441}.trend-good{color:#39876f;font-weight:600}.stage-note{color:#788792}.stage-note i{display:inline-block;width:6px;height:6px;background:#d9a441;border-radius:50%;margin-left:3px}.metric-mini-dot{width:6px;height:6px;background:#d9a441;border-radius:50%;align-self:start;margin-top:8px}
.workspace{display:grid;grid-template-columns:minmax(245px,280px) minmax(390px,1fr) minmax(265px,300px);gap:12px;direction:rtl;align-items:stretch;min-height:calc(100vh - 260px)}.panel{background:#fff;border:1px solid #e8edf0;border-radius:13px;box-shadow:var(--shadow);min-width:0}.conversation-panel{display:flex;flex-direction:column;overflow:hidden}.panel-title-row{display:flex;align-items:center;justify-content:space-between;padding:14px 15px 10px}.section-kicker{font-size:9px;color:#89969e;font-weight:500}.panel-title-row h2{font-size:15px;color:#263b4b;margin:1px 0 0}.count-badge{font-size:9px;color:#647888;background:#edf2f5;border-radius:5px;padding:2px 6px;vertical-align:2px;margin-right:4px}.small-icon-button{width:29px;height:29px;border-radius:8px}.small-icon-button .icon{transform:scale(.85)}.search-box{margin:0 13px 10px;border:1px solid #e8edf0;background:#fafcfd;border-radius:8px;height:34px;padding:0 9px;display:flex;align-items:center;gap:9px;color:#9aa6ad}.search-box .icon{transform:scale(.8)}.search-box input{border:0;background:transparent;outline:0;min-width:0;flex:1;color:#2c414f;font-family:inherit;font-size:10px}.search-box input::placeholder{color:#a1abb1}.search-box kbd{border:1px solid #e7ecef;color:#a1abb1;background:white;border-radius:4px;padding:1px 4px;font:9px inherit}.filter-row{display:flex;gap:5px;padding:0 13px 9px;border-bottom:1px solid #f0f2f3}.filter-chip{border:1px solid transparent;border-radius:6px;background:transparent;color:#87939b;font:inherit;font-size:9px;padding:4px 7px;cursor:pointer;white-space:nowrap}.filter-chip span{font-size:8px;margin-right:3px}.filter-chip.selected{background:#edf3f6;color:#24465e;border-color:#e4edf1;font-weight:600}.list-heading{display:flex;align-items:center;justify-content:space-between;padding:9px 15px 3px;font-size:9px;color:#84919a}.sort-button{border:0;background:none;color:#89969e;font:inherit;cursor:pointer}.sort-button span{font-size:14px;vertical-align:-1px}.conversation-list{flex:1;overflow:auto;min-height:180px}.conversation-item{width:100%;display:flex;align-items:flex-start;gap:9px;padding:10px 13px;border:0;border-bottom:1px solid #f2f4f5;text-align:right;background:white;cursor:pointer;font:inherit;transition:background .16s}.conversation-item:hover{background:#fafcfd}.conversation-item.selected{background:#f3f7f9;box-shadow:inset -3px 0 #d9a441}.avatar{width:36px;height:36px;display:grid;place-items:center;position:relative;border-radius:50%;flex:none;font-size:11px;font-weight:600}.avatar i{position:absolute;width:8px;height:8px;border:1.5px solid white;background:#d9a441;left:-1px;top:0;border-radius:50%}.avatar.rose{background:#f6e3df;color:#a96558}.avatar.blue{background:#e0eaf2;color:#527b99}.avatar.sand{background:#f1eadc;color:#9e7940}.avatar.green{background:#dcefe7;color:#428269}.avatar.plum{background:#eee3ef;color:#82658a}.avatar.teal{background:#dceced;color:#4d8285}.conversation-copy{min-width:0;flex:1}.conversation-line{display:flex;justify-content:space-between;gap:5px;align-items:center}.conversation-line b{font-size:10px;color:#2b404f;font-weight:600;white-space:nowrap}.conversation-line time{font-size:8px;color:#a0aab0;white-space:nowrap}.conversation-preview{display:block;color:#7f8b93;font-size:9px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:3px}.conversation-meta{display:flex;align-items:center;justify-content:space-between;gap:4px;margin-top:5px}.mini-status{color:#778994;background:#f1f4f5;padding:2px 5px;border-radius:4px;font-size:8px}.mini-status.urgent{color:#997034;background:#fbf3e3}.country-label{color:#a0aab0;font-size:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.list-footer{border-top:1px solid #f0f2f3;padding:9px 13px;font-size:8px;color:#9aa5ab}.mini-lock{display:inline-grid;place-items:center;border:1px solid #dfe8e3;color:#58967c;border-radius:50%;width:14px;height:14px;font-size:8px;margin-left:3px}.empty-state{height:100%;min-height:180px;padding:28px 12px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;color:#8b989f}.empty-search{font-size:32px;color:#c3cdd2;line-height:1}.empty-state b{font-size:11px;color:#5b6d78;margin:10px 0 2px}.empty-state p{font-size:9px;margin:0}.empty-state button{margin-top:12px;border:1px solid #dde7ec;background:white;color:#35556b;border-radius:6px;padding:5px 12px;font:inherit;font-size:9px;cursor:pointer}
.chat-panel{display:flex;flex-direction:column;overflow:hidden;min-height:530px}.chat-header{height:60px;display:flex;align-items:center;justify-content:space-between;padding:0 16px;border-bottom:1px solid #edf0f2}.chat-person{display:flex;align-items:center;gap:9px}.avatar.large{width:34px;height:34px;font-size:10px}.chat-person b{display:block;font-size:11px;color:#293d4c}.chat-person small{display:flex;align-items:center;gap:5px;color:#89959d;font-size:8px;margin-top:2px}.online-dot{width:5px;height:5px}.chat-header-actions{display:flex;align-items:center;gap:8px}.case-tag{font-size:8px;color:#936d2d;background:#faf4e6;border-radius:5px;padding:4px 7px;display:flex;align-items:center;gap:5px}.case-tag i{width:5px;height:5px;border-radius:50%;background:#d9a441}.icon-button.plain{border:0;width:27px;height:28px;background:transparent}.icon-button.plain:hover{background:#f4f7f8}.icon-button.plain .icon{transform:scale(.8)}.chat-context-bar{height:31px;background:#f8fafb;border-bottom:1px solid #eef1f3;display:flex;align-items:center;padding:0 15px;gap:6px;font-size:8px;color:#87949c}.chat-context-bar b{color:#526d80;font-weight:600}.chat-context-bar>span:not(.context-mark){min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-context-bar>span span{color:#c0c8cc;margin:0 2px}.context-mark{width:3px;height:13px;background:#d9a441;border-radius:2px}.chat-context-bar button{border:0;background:transparent;white-space:nowrap;color:#476b83;font:inherit;font-weight:600;cursor:pointer;margin-right:auto}.chat-context-bar button span,.text-link span{font-size:12px;margin-right:4px}.message-feed{background:#f7f9fa;flex:1;min-height:230px;overflow:auto;padding:14px 18px 8px;display:flex;flex-direction:column;gap:11px;background-image:radial-gradient(#e8edf0 .65px,transparent .65px);background-size:17px 17px}.day-separator{display:flex;justify-content:center;margin-bottom:2px}.day-separator span{font-size:8px;color:#89969d;background:#ffffffd9;border:1px solid #e9eef0;border-radius:10px;padding:3px 10px}.message-row{display:flex;align-items:flex-end;gap:6px;max-width:83%}.message-row.incoming{align-self:flex-start}.message-row.outgoing{align-self:flex-end;flex-direction:row-reverse}.message-agent-mark{width:20px;height:20px;border-radius:7px;background:#173b57;color:white;display:grid;place-items:center;font-size:9px;flex:none}.message-bubble{border:1px solid #e7ecef;background:white;border-radius:11px 11px 3px 11px;padding:8px 10px;box-shadow:0 1px 2px #203b4b08}.outgoing .message-bubble{background:#eaf1f4;border-color:#e1e9ed;border-radius:11px 11px 11px 3px}.message-bubble p{font-size:10px;line-height:1.8;color:#3b4f5d;margin:0}.message-time{display:block;text-align:left;font-size:7px;color:#99a5ac;margin-top:4px}.incoming .message-time{text-align:right}.ticks{color:#6f9ca6;font-style:normal;margin-right:4px;letter-spacing:-2px}.privacy-caption{font-size:8px;color:#9aa5ab;align-self:center;margin:2px 0 0;background:#ffffffb8;padding:3px 8px;border-radius:8px}.privacy-caption span{color:#54a084}.composer-wrap{background:white;border-top:1px solid #e8edf0;padding:8px 13px 9px}.composer-tools{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}.composer-tools button{display:flex;align-items:center;gap:6px;border:0;background:transparent;color:#547286;font:inherit;font-size:9px;cursor:pointer}.composer-tools .icon{transform:scale(.75)}.composer-tools>span{font-size:8px;color:#a0aab0}.composer{border:1px solid #e4eaed;border-radius:9px;padding:7px 8px 5px;display:flex;flex-direction:column;gap:4px}.composer textarea{width:100%;resize:vertical;min-height:34px;max-height:100px;border:0;outline:0;font:inherit;font-size:10px;color:#526570;background:transparent}.composer textarea::placeholder{color:#a6b0b6}.composer-actions{display:flex;justify-content:space-between;align-items:center}.attach-button{width:26px;height:25px;border:0;background:transparent;color:#8a989f;display:grid;place-items:center;cursor:not-allowed}.attach-button .icon{transform:scale(.75)}.send-button{display:flex;align-items:center;gap:7px;border:0;border-radius:7px;background:#b9c5cb;color:white;font:inherit;font-size:9px;padding:6px 10px;cursor:not-allowed}.send-button .icon{transform:scale(.72)}.composer-note{font-size:8px;color:#ac8b50;margin:6px 2px 0}.composer-note span{font-size:10px;margin-left:3px}
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